Frequently Asked Questions
Questions?
You Have Questions…We Have Answers
If you prefer to come in for an appointment, you can see our real time availability here to schedule an appointment.
Borrowed Charm offers both will call pickup and delivery options, however delivery is on a first come, first served basis. Additionally, delivery is subject to a minimum rental subtotal, and is not guaranteed, depending on availability.
Will Call: Should your rental order not meet our $500 rental minimum (services and fees do not apply), your order will automatically be scheduled for will call, allowing you to pick up and return at the noted times at the top of the agreement. You will be able to pick up your items, provided proper accommodations are made to safely transport our precious inventory. You will see a multiplier on your proposal, representing a discounted multi-day rental, which is automatically set for will call orders. Will call times are scheduled during office hours, as our warehouse is not staffed full time. We are not able to schedule will call pickups or returns on weekends as we are out of the office celebrating with our couples. It is the sole discretion of Borrowed Charm to refuse pick up, should transportation put our inventory at risk or be considered insecure. Will call pickups scheduled that are missed by more than 15 minutes will be rescheduled at the convenience of Borrowed Charm and are not guaranteed same day. Late Returns will result in a $50 Late Charge. If a return is more than 1 hour late, a full day rental is charged. A daily rental charge is applied for each 24-hour period until returned.
Delivery: Delivery is a separate fee, based on load size and distance. If deliveries are beyond the vendor drop off area, additional charges may apply (think stairs, around the block, down on yonder). While we are familiar with most venues, please let us know how the average drop offs are at your selected venue for the most accurate delivery quote. Most deliveries include 2 round trips to and from Borrowed Charm HQ to your event location. Standard delivery includes a 2 hour window for arrival and a 30 minute window for return pick up. Delivery includes drop off & retrieval at a designated area at your venue. We can set up items in their designated places, put tables and arbors together, however will be an additional on-site labor charge. We have a $500 minimum rental order for our delivery services, and for those events lasting into the wee hours of the night we do have an afterhours pick up fee. All items must be boxed and prepared as they were delivered upon our arrival. Delivery charges do NOT include the following unless specifically noted in the proposal. Set up; Styling of small rental items such as tabletop décor; Dismantling of your event. Delivery fees assume the rental items are being placed in one level area within 50 feet from the delivery vehicle. Failure to notify us of delivery conditions may result in additional delivery fees including: Delivery or pick-up of orders that are further than 50 feet from the delivery vehicle; Delivery involves carrying items up or down stairs; Delivery or pickups made outside our regular standard delivery hours of before 8:00am or after 10:00pm.
Other Important Delivery Notes:
If you’d like a guaranteed appointment delivery and pick up time rather than our required 2 hour drop off window and 30 minute retrieval window, we offer appointment delivery, subject to availability, for an additional fee. For all deliveries, tables must be fully wiped down, free of food and or liquid, and clear of all flowers, décor, linens, glassware, candles, tabletop and flatware. Smaller rental items MUST be packed in their original packing and gathered in one location. If an event space is not ready for delivery or your event runs over time and rental items are not ready for pickup at the agreed upon time, your credit card will be charged $50 for each 15 minutes of waiting time. A representative on behalf of the client or client themselves must be present at the time of drop off to sign for delivery. Borrowed Charm reserves the right to cancel said rental agreement should an act of mother nature occur within 24 hours of the scheduled event. (i.e. including but not limited to ice storms, tornadoes, flooding, fire, etc.). Borrowed Charm reserves the right to cancel delivery services, or modify delivery services should an act of mother nature occur within 24 hours of the scheduled event, (i.e. including but not limited to ice storms, tornadoes, flooding, fire, etc.)
Tabletop Rentals includes all serveware, glassware, plates, silverware, glass/resin chargers, platters, flatware, cake utensils, cake stands, napkins, drapes/runners, linens, etc.
- Tabletop includes but is not limited to dishes, stands, trays, drinkware, flatware, etc. must be scraped, free of food residue, rinsed and dried.
- Please carefully repack items in the same containers, bubble wrap, and/or tubs that are provided upon delivery.
- Flatware rentals must be hand washed only. Drinkware and plates are dishwasher safe unless otherwise noted or can be hand washed.
Failure to return crates, tubs and packing items will result in a replacement fee. If dishware, silverware, drinkware, etc. are returned/picked up dirty, you may be subject to an extra cleaning fee.
For our limited linen or napkin rentals, Client understands the linens will be provided to them clean and folded. Client is responsible to steam or iron if desired. Please follow care instructions for fabric, velvet linens and napkins cannot be ironed or steamed, it will ruin the fabric. Linens that have been damaged with tears, burns, ink, dye, marker, lip stain, greasy food, or candle wax stains are subject to a full replacement fee. After use and prior to pick up return, the linens must be shaken and free of excess debris and ready to be laundered. Only bag dry linens and napkins to prevent mildew, mold or staining and do not tie the top of the bag. Should any specialty hangers or garment bags not be returned, you will be charged a replacement fee.
We are required by the state of Oklahoma to charge sales tax on all rental items, but not services or additional fees. If you are tax-exempt please provide us with your tax-exempt certificate prior to confirming your order. Please note, the tax-exempt certificate must match the payor & contract name.
You are welcome to make any additions as necessary, up until 21 days prior to your event date, based upon availability, we are not able to guarantee increases to orders. However, removal of items will forfeit 50% of your retainer for holding and reserving pieces specifically for your date, denying other clients/events opportunities to rent these items. Any changes made within 21 days of your event date will be subject to payment in full.
We're super flattered you are considering us, and we want your project to be a success for everyone. Please note that we participate in a very limited number of styled shoots per year, and have specific requirements in order to accept a styled shoot collaboration. In light of the amount of styled shoot inquiries we receive weekly and the wear & tear on our inventory, please know that we do have a Styled Shoot questionnaire, and Styled Shoot agreement that we will require that outlines our policies and procedures regarding working with Borrowed Charm. If you’re interested in working with us, just shoot us an email at hello@borrowedcharm.com and we’ll respond with more details.