Frequently Asked Questions


You Have Questions…We Have Answers

Borrowed Charm Events, Rentals & Styling not only offers incredible wedding design and planning services, but also offers a curated collection of rentals, full of unique decor, one-of-a-kind items, props and furniture. If we don’t have it, we’re always willing to consider building or creating it. We have a unique approach to wedding & event planning; our focus is personalizing your special day and ensuring you enjoy the planning process and are able to be fully present on wedding or event day. We work with your vendors weeks, sometimes months in advance to ensure no detail is overlooked. Our boutique pieces can be added to any theme, creating memorable details and décor that sets the tone for an unforgettable event. We welcome Weddings, Corporate Events & Functions, nonprofit Events, Bridal/Baby Showers, Intimate Dinners, Parties or pretty much any fun-filled event that needs that extra charming touch.
The best way to learn more about wedding planning is to schedule a consultation, as we have created a very customized process for these services. Our overall philosophy is that "one size fits all" should never apply when it comes to weddings; therefore, we do not offer packaged planning. We do this because customized planning allows us to establish and prioritize what you value most for your big day without the limitations of packaged planning. We work within levels of service that allow us the structure we need to create an amazing event, but also the flexibility for our imaginations to run wild creating something specific to your wishes, while always being budget conscious.
Borrowed Charm understands every event has a specific look they are shooting for, I think Pinterest inspired or your own creation! We understand that every soirée takes significant time to set up and can create anxiety; so, we are happy to assist by styling your event. Event styling has limited availability with rates varying based on the size and scope of each event and venue. Our styling services are normally in addition to our planning service, and while it is uncommon to do styling alone, it is possible. The Borrowed Charm styling service applies to the placement and creation of vignettes that include Borrowed Charm Inventory. It does not include styling other vendor items. We are more than happy to do so; however, there is an additional cost. We provide all our clients with custom proposals based on various aspects of each event. We require a consultation for styling/design and planning quotes as they vary greatly based upon the vendors, vision, install, venue and what the day, weekend, or event entails.
All of our charming items have individual rental rate, reflecting a 24-hour period, with the exception to specified collections. Please note, due to the specialty one-of-a-kind nature of our inventory, we do not quote pricing outside of our inventory management system.
To get a rental proposal, we require information up front to set your event up in our inventory management system, which becomes our agreement should you decide to move forward. Email the mailing address, phone number and email for the responsible party, the date, start and end time of your event, and venue/location of your event. If you have not already provided your wish list, please include the names and quantities of the items of interest. We require this information to not only create your proposal in our inventory management system but ensure your items are available since we do multiple events each day and week. A proposal does not guarantee the availability of any items or services on your proposal until the contract is signed, returned and payment is received.
Your proposal will be active for 7 days as a courtesy hold to you. We highly encourage booking within the 7-day period. After the 7 days, your proposal will expire, and the inventory and services will be released. This allows us to manage our inventory, as well as make sure we have the staff scheduled and time necessary to pull, clean, prepare and pack items, and leave enough time in between orders so that our process to ensure great quality can be followed.

If you prefer to come in for an appointment, you can see our real time availability here to schedule an appointment.

Once you make your selections, we recommended that you reserve pieces as soon as possible (during the 7-day courtesy hold on your proposal) to ensure that our pieces are saved for your date. We require 50% down, as well as a signed contract to reserve your rental items. The balance is due 21 days prior to the event. Orders reserved within 3 weeks of the event date are subject to payment in full and are subject to a rush fee. Please note, our event books close 14 days in advance, and earlier for holiday weekends.

Borrowed Charm offers both will call pickup and delivery options, however delivery is on a first come, first served basis. Additionally, delivery is subject to a minimum rental subtotal, and is not guaranteed, depending on availability.

Will Call: Should your rental order not meet our $500 rental minimum (services and fees do not apply), your order will automatically be scheduled for will call, allowing you to pick up and return at the noted times at the top of the agreement. You will be able to pick up your items, provided proper accommodations are made to safely transport our precious inventory. You will see a multiplier on your proposal, representing a discounted multi-day rental, which is automatically set for will call orders. Will call times are scheduled during office hours, as our warehouse is not staffed full time. We are not able to schedule will call pickups or returns on weekends as we are out of the office celebrating with our couples. It is the sole discretion of Borrowed Charm to refuse pick up, should transportation put our inventory at risk or be considered insecure. Will call pickups scheduled that are missed by more than 15 minutes will be rescheduled at the convenience of Borrowed Charm and are not guaranteed same day. Late Returns will result in a $50 Late Charge. If a return is more than 1 hour late, a full day rental is charged. A daily rental charge is applied for each 24-hour period until returned.

Delivery: Delivery is a separate fee, based on load size and distance. If deliveries are beyond the vendor drop off area, additional charges may apply (think stairs, around the block, down on yonder). While we are familiar with most venues, please let us know how the average drop offs are at your selected venue for the most accurate delivery quote.  Most deliveries include 2 round trips to and from Borrowed Charm HQ to your event location. Standard delivery includes a 2 hour window for arrival and a 30 minute window for return pick up.  Delivery includes drop off & retrieval at a designated area at your venue. We can set up items in their designated places, put tables and arbors together, however will be an additional on-site labor charge. We have a $500 minimum rental order for our delivery services, and for those events lasting into the wee hours of the night we do have an afterhours pick up fee. All items must be boxed and prepared as they were delivered upon our arrival. Delivery charges do NOT include the following unless specifically noted in the proposal. Set up; Styling of small rental items such as tabletop décor; Dismantling of your event. Delivery fees assume the rental items are being placed in one level area within 50 feet from the delivery vehicle.  Failure to notify us of delivery conditions may result in additional delivery fees including: Delivery or pick-up of orders that are further than 50 feet from the delivery vehicle; Delivery involves carrying items up or down stairs; Delivery or pickups made outside our regular standard delivery hours of before 8:00am or after 10:00pm.

Other Important Delivery Notes:

If you’d like a guaranteed appointment delivery and pick up time rather than our required 2 hour drop off window and 30 minute retrieval window, we offer appointment delivery, subject to availability, for an additional fee. For all deliveries, tables must be fully wiped down, free of food and or liquid, and clear of all flowers, décor, linens, glassware, candles, tabletop and flatware. Smaller rental items MUST be packed in their original packing and gathered in one location. If an event space is not ready for delivery or your event runs over time and rental items are not ready for pickup at the agreed upon time, your credit card will be charged $50 for each 15 minutes of waiting time. A representative on behalf of the client or client themselves must be present at the time of drop off to sign for delivery. Borrowed Charm reserves the right to cancel said rental agreement should an act of mother nature occur within 24 hours of the scheduled event. (i.e. including but not limited to ice storms, tornadoes, flooding, fire, etc.). Borrowed Charm reserves the right to cancel delivery services, or modify delivery services should an act of mother nature occur within 24 hours of the scheduled event, (i.e. including but not limited to ice storms, tornadoes, flooding, fire, etc.)

We love opportunities to help our couples bring their vision to life with customized pieces. Whether it’s a backdrop, display item or statement piece, we are open to building or sourcing your must-have item to finish off your event design. Just give us a shout to learn more about how we can make it happen!
Of course! We just require that you never leave the rentals outside overnight or in inclement weather. Even on a clear night, bugs and wildlife can still cause damage to our pieces. We require everything be protected under cover and secure overnight and they can never be left outside in rainy weather. A back up rain plan is necessary, and we will request your events Plan B in the event of an unfavorable forecast.
We know that our items sometimes get a little too much love, so a mandatory non-refundable cleaning waiver and/or tabletop handling fee is added to every order. This covers normal wear & tear on our collection, but does not cover gross negligence – such as damage from pieces not protected from inclement weather, sharpies, melted candle wax, cigarette burns or smell, water damage, food spillage, dirty dishes, cracks/tears/chips, big breaks, etc. Any rental items that get damaged beyond repair while in your care will get charged a replacement fee of 5 times the rental price or the full value of the item, in the event it is irreplaceable. If items can be repaired, you will be charged a repair fee plus the handling fee.
In the event items are missing from your order upon return or retrieval, we will notify you within 1 week of the event date. You will have 72 hours to return it, or the replacement cost will be charged to the card on file.

Tabletop Rentals includes all serveware, glassware, plates, silverware, glass/resin chargers, platters, flatware, cake utensils, cake stands, napkins, drapes/runners, linens, etc.

  1. Tabletop includes but is not limited to dishes, stands, trays, drinkware, flatware, etc. must be scraped, free of food residue, rinsed and dried.
  2. Please carefully repack items in the same containers, bubble wrap, and/or tubs that are provided upon delivery.
  3. Flatware rentals must be hand washed only. Drinkware and plates are dishwasher safe unless otherwise noted or can be hand washed.

Failure to return crates, tubs and packing items will result in a replacement fee. If dishware, silverware, drinkware, etc. are returned/picked up dirty, you may be subject to an extra cleaning fee.

For our limited linen or napkin rentals, Client understands the linens will be provided to them clean and folded. Client is responsible to steam or iron if desired. Please follow care instructions for fabric, velvet linens and napkins cannot be ironed or steamed, it will ruin the fabric. Linens that have been damaged with tears, burns, ink, dye, marker, lip stain, greasy food, or candle wax stains are subject to a full replacement fee. After use and prior to pick up return, the linens must be shaken and free of excess debris and ready to be laundered.  Only bag dry linens and napkins to prevent mildew, mold or staining and do not tie the top of the bag. Should any specialty hangers or garment bags not be returned, you will be charged a replacement fee.

We are required by the state of Oklahoma to charge sales tax on all rental items, but not services or additional fees. If you are tax-exempt please provide us with your tax-exempt certificate prior to confirming your order. Please note, the tax-exempt certificate must match the payor & contract name.

You are welcome to make any additions as necessary, up until 21 days prior to your event date, based upon availability, we are not able to guarantee increases to orders. However, removal of items will forfeit 50% of your retainer for holding and reserving pieces specifically for your date, denying other clients/events opportunities to rent these items. Any changes made within 21 days of your event date will be subject to payment in full. 

We're super flattered you are considering us, and we want your project to be a success for everyone. Please note that we participate in a very limited number of styled shoots per year, and have specific requirements in order to accept a styled shoot collaboration. In light of the amount of styled shoot inquiries we receive weekly and the wear & tear on our inventory, please know that we do have a Styled Shoot questionnaire, and Styled Shoot agreement that we will require that outlines our policies and procedures regarding working with Borrowed Charm. If you’re interested in working with us, just shoot us an email at and we’ll respond with more details.